Resume

As a collaborative partner, I work with cross-functional product teams to identify top customer pain points and product gaps through the use of design thinking and user research. Using deep customer empathy and best practice heuristics, I create seamless end-to-end workflows that empower users to achieve their goals through delightful, human experiences.

Intuit – QuickBooks Time  |  Boise, ID  |  2018-2022

• Leads cross-functional teams to prioritize high impact work that solves top customer problems through seamless, end-to-end experiences.

• Connects dots across QuickBooks business unit teams to encourage collaboration, remove barriers, and generate alignment around a common product vision.

• Creates customer and data-back solutions, owning the entire design process from problem definition and customer research to pixel-perfect spec hand-off.

• Coaches and advocates for the design team to support their personal growth, career goals, and craft development, promoting an environment of transparency and joy.

Bodybuilding.com  |  Boise, ID  |  2014-2018

• Compiled market research, competitive analysis, user behavior, and research insights to ensure we solved the right problems.

• Created user flows, wireframes, prototypes, and high-fidelity designs, to communicate proposed solution and promote product team alignment.

• Generated business results and increased customer satisfaction through a thoughtful, phased approach, focusing on the most impactful areas of the product.

• Analyzed funnel metrics to measure success and identify new opportunities.